1. Plan specific time to use the phone. Discipline yourself to actively make good use of your phone time each day. Make sure it is a quiet time when you can call without noise that would be distracting to you or your customer.
2. Group your calls. Instead of calling whenever the mood strikes, group as many routine calls as you can into your scheduled calling time. You will have plenty of other calls that have to be made at odd times to catch people at home. This technique will keep your distractions to a minimum.
3. Be a bright spot in someone’s day. You probably enjoy bubbly, happy people on the other end of the line when you make calls. Be one of them. Smile as you speak. It will show through. Your enthusiasm will be much appreciated and will result in more sales and bookings.
4. Be organized. Have everything in front of you or know right where it is. Your planner, order forms, writing utensils, product brochures, the business plan, etc. This will be much less confusing for you and for your customers. After all, if you are running a business, you should sound like you know what you are doing while on the phone.
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